MS
Melanie S
1 reviews | Active since Jul 2011
03 Mar 2021, 17:13
Useless Vodacom Call Centre
I’ve been trying since Saturday 27 Feb (today is 3 March)a couple of times every day to give notice on two contracts and it has been absolute torture. Calls not answered after 5 min and then the call is just cut. Calls picked up and then dropped while waiting. At this moment I HATE Vodacom and want to move each and every contract to a new service provider. Also calls are picked up but no one answering on other side. You hear laughter and chatting but no one attends to the call. So how the %*£#* do I cancel these contracts. Vodacom your image is “in sy moer in”. Absolutely useless bunch at the Vodacom Call Centre.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Mar 2021, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2021, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Mar 2021, 14:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2021, 14:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
