Useless vodacom

Whenever i recharge my airtime disappears even when I do not have any subscriptions on my phone and I use wifi so I never buy data. This happened I think 3 times and when er I call their helpline I would be directed to 'Thobi' and that does not help at all.

I was able to chat to a consultant on their website, her name is Sarah.. Sarah was useless and she said she thinks I bought data... I confirmed that I use wifi.. She promised to send a message with a reference number so that her superiors can intervene... I have not received the message.

Its frustrating to the core