USELESS VODACOM

I am absolutely DISGUSTED!! at the level of service Vodacom. My Fiance had a contract with them and got retrenched during covid. She fell behind on payments, but started catching up on the payments. Vodacom Handed her over to the debt collectors and every time she went to make a payment, the total never went down. It turns out that after the contract had ended, they continued to try debit/Bill her account after she said she would make manual payments. It turns out that the USELESS, UNINFORMED idiots that they have working for them made payments to the wrong account. Now, no one can help us sort out the issue and the bill keeps on going up when she makes a payment. This is due to error on USELESS VODACOMs side. The parasites are quick to run after their money, but when they stuff everything up on their side, they can offer no help on how to sort the problem out and tell her that the account has been handed over to their legal service, BUUUUT the idiots still bill her for an expired contract that is a little in the arrears that she has been paying off, but the total never goes down thanks to their incompetence. SO the bill is just going up, but they are useless at sorting their **** out. Is there a person at VODCOM that has a brain that can assist in this matter.??