DR
Don R
1 reviews | Active since Jan 2012
26 Jan 2022, 11:21
Useless Vodacom billing system
Vodacom keeps debiting my account on the incorrect date despite appealing to them over the past several months to change the date. The keep assuring me its been done but never is. i even went personally instore to change it but still nothing has been done. This results in the debit order being unpaid and penalties charged. I'm at my wits end with this useless company. I also have an MTN account and never had problems with them. I can't wait for the contract with Vodacom to end. I will never take another contract with them again whether online or in store. They are unbelievably useless.
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Replies (2)
Vodacom's replyOfficial
26 Jan 2022, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2022, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jan 2022, 11:15Dear Don Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have amended the debit order date on your daughter's number to the 27th of each month.
We will credit the penalty fee if charged against your account. Regards Consumer Website Team
We will credit the penalty fee if charged against your account. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2022, 11:15
Official
Dear Don Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have amended the debit order date on your daughter's number to the 27th of each month.
We will credit the penalty fee if charged against your account. Regards Consumer Website Team
We will credit the penalty fee if charged against your account. Regards Consumer Website Team
Best regards,