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Siebert N

1 reviews | Active since Jan 2020

17 Jan 2020, 18:12

Useless Vodacom

Worst service I have had with any company in SA. For almost 2 months I have been trying to open a new contract with them. First the system was of or unable to process my details for 2 days at the Dainfern branch, I was told to go to another shop. The shop didnt have the phone in stock but would phone me in a week as soon as stock arrived, 3 weeks later still nothing. Went online and ordered the phone, 2 days later not a word from vodacom. Gave them a call.. no the colour is on backorder, ordered a new colour, 2 days later still nothing. Called 4 times and waited hours for someone to answer the phone, no the colour is out of stock your on backorder. Cancelled the deal and went to a shop again, sat there for almost 2 hours untill they told me it might take another 4 hours. Obviously they would call me back as soon as the phone is ready for collection. Just before 6 they phoned me and apparently now i dont have a coat of arms stamp on my ID that I have been using for 20 years so I have to go to home afairs to get a stamp before I can get a phone.

Useless bunch of peopel

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2020, 08:43
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team