TW
Talitha W

1 reviews | Active since Oct 2012

30 Dec 2021, 19:57

Useless VODACOM!!!!!

After nearly 2 monts you still useless!!!!! Fourways mall branch!!!! You just activated a new line 24 month contract on my name

This is unacceptable!

I asked to have my grandmothers phone transferred to my name from my deceased mothers account! No one informed me of the legal requirements or cost! And that until i settle my mothers full contracts the nrs will not work! I asked numerous times for it to be cancelled. And still not done Ive been promised a call from the regional sales manager still nothing weeks later.

Ive spent hours in your branch. Customer service cant help because it was done in your branch. *******ly might i add.

Now all of a sudden its on my billing a new 24 month contract!

You the worst kind of excuse for a service provider

0
Replies (1)
Vodacom
Vodacom's reply31 Dec 2021, 07:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team