Useless Vodacom As Always

Item: Vodacom
Rating: 1
Author: ntuthukodlame N

I recently cancelled my cellphone contract including the cellphone insurance portion.

I have received a statement from Vodacom and Cellsure that they will be debiting R561 for insurance on a phone that is not insured and fully owned by me. Please explain how that happens.

The device was completely paid for last year with the insurance coming to an end May 2020.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

22 Aug 2020, 11:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Aug 2020, 11:28

Official