KR
Kameel R
1 reviews | Active since Apr 2010
12 Dec 2019, 19:39
Useless vodacom and their accessory voucher
I have recently upgraded my contract and have a Summer Voucher to redeem online. To redeem this voucher you have to go to a webpage where you enter your phone's IMEI number (https://vodacom.celcom.co.za/vodacom) After entering the IMEI number CORRECTLY, The error message that you receive: "the IMEI number is not in the system"
I have: - called customer service - messaged vodacom via twitter - e-mailed vodacoms escalations dept Supp**** them with my k-order number, IMEI number, ID number and have not received any feedback at all.
Why is there such a delay in addressing these issues? Why has there been no feedback at all?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Dec 2019, 07:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2019, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KR
Kameel R's updateReviewer Update
17 Dec 2019, 11:03Please note that nobody has been in contact with me.
I have commented on vodacoms Facebook page,
they ask me for a reference number... which nobody has given me
When will someone be able to assist me?
How difficult is it to have a customer claim their voucher?
I have commented on vodacoms Facebook page,
they ask me for a reference number... which nobody has given me
When will someone be able to assist me?
How difficult is it to have a customer claim their voucher?
KR
Kameel R's update17 Dec 2019, 11:03
Reviewer Update
Please note that nobody has been in contact with me.
I have commented on vodacoms Facebook page,
they ask me for a reference number... which nobody has given me
When will someone be able to assist me?
How difficult is it to have a customer claim their voucher?
I have commented on vodacoms Facebook page,
they ask me for a reference number... which nobody has given me
When will someone be able to assist me?
How difficult is it to have a customer claim their voucher?
KR
Kameel R's updateReviewer Update
06 Jan 2020, 09:08Waste of time.
KR
Kameel R's update06 Jan 2020, 09:08
Reviewer Update
Waste of time.