USELESS VODACOM

Actually I would like to report "RAIN" and "VODACOM". I've been using RAIN for over a year. but their signal strength varies greatly. That's why I decided to go over to VODACOM Fibre. But it is even worse. They promised me perfect reception for a 80m radius. Huge lie!!! Zero reception two rooms away. Pathetic. I realized we are going to have a problem, and immediately contacted the help line ***. First woman to help me was very rude, and I requested to speak to someone else. The second woman promised me that it will be sorted out, and someone would contact me within 24 hours. 48 hours later I contacted them again and requested that the contract should be cancelled, seeing they could not provide me with the promised service. She then provided me with a ref. nr. SR***, and that someone would get back to me within 48 hours. I repeatedly told her that I'm not interested and just want to cancel before they deduct my money even though they can't provide me with the promised service. She then informed me that there is nothing more she can do for me, and there is no one else that I can speak to. She also informed me there will be a cancellation period of 30 days and the the fees involved, even though I won't be provided with the service. This is absolutely unacceptable!!!!!