HC
Helgard C

1 reviews | Active since Jun 2021

07 Dec 2021, 10:08

Useless Vodacom!

Pathetic service and communication. At the time I installed Wifi at my house, there was not any fiber in my area. It was then agreed that they will install normal satellite wifi until there is fiber in our area. It was said that there will be no extra charge when going over to Fiber. They will sort it out. To cut to chase, they made me pay for the fiber and LTE network because they did not cancel the other network after they installed the new fiber connection. They are useless!

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2021, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team