useless vodacom

for stater you made it so difficult to speak to a human consultant when you dial 082135. my number is *** (Thanyani Ramarumo). My problem is i bought R14 airtime on the 20-09-2020 and i did not use it untill i bought 15+15 minutes for R4. but i notice R5 and R3 has been taken when i view on the vodacom app due to some subscriptions. this has happen before and i was advice to cancell what ever subscriptions i might have. i have done that . but its still happening. i need my airtime back