NM
Nomangisi M

1 reviews | Active since Mar 2019

28 Apr 2025, 07:40

Useless = Vodacom

Never ever take up vodacom fibre. It is the biggest **** ever. They lure you in with cheap rates and then a year later they automatically double their premiums and stop giving you fibre. It has been 4 months into the year 2025 and already we have had almost 6 weeks of no fibre. And they don't care. The call centre agents lie about the reasons you don't have fibre and they don't have anyone who comes out to check on your problem in 24 hours. It takes them 2 weeks to send some one out. A Whole big company like vodacom doesn't care about customers once that debit order is in they just don't care. It's a long weekend and schools are closed and the fibre is down and I need to work from home but I can't cause of the no fibre so I need to pay someone to look after my kids while I go to a place with internet to work. I hate vodacom it has been nothing but hell being with Vodacom and I want out. The definition of the word useless should be changed to Vodacom

0
Replies (3)
Vodacom
Vodacom's reply28 Apr 2025, 07:48
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

NM
Nomangisi M's update28 Apr 2025, 08:06
Reviewer Update
If you are contacting me to tell me that my call needs to be logged to the 2nd tier support first then I don't want that call. I want someone sent out to me today to fix my issue. You provide a 24hour service. You should have people on standby to go fix problems any time when an incident occurs.
Vodacom
Vodacom's reply28 Apr 2025, 12:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team