1 reviews | Active since Dec 2016
Useless Vodacom
<p>we recently went on an overseas trip, and as usual, both me and my wife activated international roaming sms. everything worked fine, untill we came back on monday 28 November, and deactivated the service. We recieved confirmation from Vodacom via sms that the service has been deactivated, but can to this day not recieve or make any phonecalls. since monday, i have contacted vodacom (082 111) about 5 times per day, and everyday the same story, that the problem is being escelated and will be resolved between 4 to 24 hours as it is an IT problem. I have also spoken to the team leaders on wednesday as well as today, but they do not even come back to me eventhough they have an alternative phone number to reach me on.</p> <p>As I am a financial adviser and depend on my phone to work at 100% capasity, this is shocking service, and the assistance from the call center has been nothing short of useless and poor</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have spoken to over 10 consultants, again with 3 today, they simply just is not capable to solve the problem. No one knows what to do, or what department should actually handle and try and solve the problem. Surely you must think of a better reply than what you just gave me here?
I have spoken to over 10 consultants, again with 3 today, they simply just is not capable to solve the problem. No one knows what to do, or what department should actually handle and try and solve the problem. Surely you must think of a better reply than what you just gave me here?
Good Day Mr Dean Crafford
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my email communication, I have provided feedback on your query and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
Good Day Mr Dean Crafford
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my email communication, I have provided feedback on your query and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
Kulsoem, I think you should check that the matter has been resoved before you make statements that it is
My problem has not been solved! I still can not recieve phonecalls, or use my mobile data, which actually worked last week, but now suddenly does not. As I stated before, vodacom emplyees are not qualified tyo sort out matters. The service has been shockingly bad
Kulsoem, I think you should check that the matter has been resoved before you make statements that it is
My problem has not been solved! I still can not recieve phonecalls, or use my mobile data, which actually worked last week, but now suddenly does not. As I stated before, vodacom emplyees are not qualified tyo sort out matters. The service has been shockingly bad