AV
Andries V
1 reviews | Active since Feb 2012
14 Oct 2024, 15:00
Useless Vodacom
Pity can't give zero stars, struggling now for a month to get my promised credit back, from an useless 3rd party Vodacom uses to manage their cancelations and retentions called ignition Cx , apparently the refund is waiting vetting from week 47, we are now in week 42
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Replies (2)
Vodacom's replyOfficial
15 Oct 2024, 07:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Oct 2024, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AV
Andries V's updateReviewer Update
18 Oct 2024, 11:20Got sorted by Dean. What a delightful guy. Kept the communication transparent and updated me regularly. For him I give 5 out of 5 stars
AV
Andries V's update18 Oct 2024, 11:20
Reviewer Update
Got sorted by Dean. What a delightful guy. Kept the communication transparent and updated me regularly. For him I give 5 out of 5 stars