Useless Vodacom

Been trying since October 2021 to do an upgrade and eventually gave up. I am now eligible to migrate to MTN, hopefully the lesser of 2 evils, but have been charged R14819.00 for a handset since Dec 2021 and again in Jan 2022, i have been cut off, been sold 2 other sim only contracts, been promised the world. After numerous visits to Vodaworld, hours on the phone I am still unable to get away from Vodacom. The level of service and the level incompetence is shocking. My last 2 interactions have been with Sebo, complaints dept, and Anilah Kumalo at Vodaworld. Anilah was the one responsible for having my service suspended for 24 hours. Please help? Regards,

Nick.