Useless Vodacom

I app**** for a *****elant contract to be taken off my name and as well as statements and a payment plan for what I owe on a contract as I have no information on what I must pay and to where. I opened a case, I did all I needed to do. My credit score is bad because Vodacom has still not rectified this 3 months later. What's the point. I want to pay and get it all off my name. But no one wants to do their job. I was told that within 14 days it should be rectified. I have emailed again and they just say they've escalated it.