1 reviews | Active since Jul 2016

17 Jul 2016, 18:21

Useless Vodacom

<p>I expressed an interest in an upgrade of my data contract, and within the hour, their agent called me. The call lasted nearly 3 hours and the agent found me the best deal and confirmed my delivery address! This was on the 7/7/2016 and I have heard nothing since! I can't get anyone to investigate! Customer service tell me to speak to Online and after holding on forever Online put me back through to customer service!!</p>

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2016, 05:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,