Useless Vodacom!

I app**** for a contract on the 29th January, Vodacom fell silent, I phoned them on the 9th of Feb to find out what is going on and apparently the application fell dormant. In other words nobody bothered to process it. The agent reactivated the application and told me everything was sorted and application was successful yet to my amazement the following day I get SMS asking for bank statement, proof of residence etc this despite being a Vodacom contract customer of 10years plus. I submitted the documents and once again Vodacom falls silent. I phone Vodacom again today 11th Feb and the application has not been processed. Nobody seems to know why and am shunted pillar to post. Eventually I speak to Lihle, assistant manager of online applications who remembers my call and says the consultant was lazy or ***********. He advises I need to change my payment method from cash to debit order for the new contract, transfers me to accounts department where the call is dropped. I phone customer care to go to accounts and the lady tries to help me with the debit order but then puts me through to accounts, bare in mind every time I'm shunted around I have to reverify ID number etc details VERY FRUSTRATING! Eventually debit order is sorted out and I try to go back through to online applications where once again the call is dropped! I phone back and am on hold for ages before going through to a lady working from home!! Seriously ***? Then she battles to put me through to Lihle again and am on hold for ever before informing me she failed and has to request for Lihle to phone me back.

The level of incompetence at a massive company like Vodacom is mind blowing! I just want one COMPETENT person to phone me and sort this BS out before I cancel all doings with Vodacom irrespective of how long is left on my contract I just won't pay it. Maybe the CEO is competent and I can speak to them?