Useless Vodacom

Still no help from Vodacom after 5 months, I have just been ignored flat and can't believe that such a large company would be this way for a measley R40 I just can't understand why I cannot get a transaction number, if they can't provide such details then it means my airtime was ****** which they shouldcare about but why should they, it just is so bizarre that you can't get a full billing report with the transaction numbers and the time theairtime was deducted and where it went to if google and Vodacom don't want to refund me maybe then the company that owns the app would help me but vidcom can't tell me what is the name of the app or the company and there is no trace on googles system of any purchase for that amount on that day whatsoever so they can't suck information out of the sky. But Vodacom has some record of it because they gave me a ref but not a transaction number and thiis ref has no details of where or who the money was taken by. But Vodacom feels that this isn't thier problem and dont give 2 f@cks about it either. What a joke. I hope they go bankrupt