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1 reviews | Active since Jul 2011

04 Mar 2022, 20:42

USELESS VODACOM

Just want consumers to know that Vodacom has become a joke of a company. First of all when you write a review on Hellopeter they respond like they are attending to the problems but in fact nothing happens and no one from the company calls although it's stated that a consultant will. The other bigger problem is that they want to increase you monthly payment which I made clear when I spoke to the Agent that the contract amount has to be the said amount for the contract period of 24 months and I clearly stated that in my conversation. Now that I want a copy of that it suddenly is not available. If that is the case then my contract is in fact invalid. THIS IS A JOKE OF A COMPANY. So future customers be aware because you to can end up with this kind of problems. Best advice is to look at other cellphone providers.

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2022, 16:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team