PP
Pierre P

1 reviews | Active since Jan 2018

31 May 2019, 18:00

Useless Vodacom

I am frustrated and tired of being messed around. But then again, what doe's vodacom care. All they do is put you on hold and laugh at you, because you holding on thinking that someone will help you. Think again - they ***** your money and then don't worry about you. i have phoned how many times, with no luck. Just because i did what they requested me to do. This is the worst company to try and talk to. Then you ask to talk to a supervisor/manager - haha - they don't exist. And try phoning like today 31/05/2019 - sounds like a party in the place. ridiculous, non sympathetic, *********** useless and ...................... My problem is i had an issue with vodacom and cancelled 2 contracts prematurely. That was 25/02/2019. They cancel the one but not the other. 2 months later i realise that they are still deducting the one contract. Ok - now you start phoning. Every time they want to register a discrepency and then you must wait 14 days. the best is i phone today 31/05/2019 to confirm my debit order amount - guess what they are deducting again. Now that really peeed me off and the calls start. If they don't want to help they put you on hold and the call ends where you must rate them. i have been rating them "0" for the last month, but that doe's not worry them. I am trying to get my money back from them - they stole my money and are still *****ing my money. What must i do to get my money back.

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Replies (2)
Vodacom
Vodacom's reply31 May 2019, 18:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Jun 2019, 09:03
Official
 Dear Pierre 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,