BD
Brent D
1 reviews | Active since Mar 2009
30 May 2019, 14:29
Useless Vodacom!
I phoned Vodacom Customer Care about 3 weeks ago to load a data package. For some reason, the person working at Customer Care went and loaded the data package twice. I immediately informed them of the error and it is now 3 weeks later and it still hasn't been corrected! I also recently upgraded and signed up for a certain amount per month. I now see that the actual charge is going to be more than R100 a month extra. How does that work? I am so frustrated with Vodacom at the moment. They must be the most inefficient mobile company out there!!
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Replies (2)
Vodacom's replyOfficial
30 May 2019, 16:19 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2019, 16:19
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 May 2019, 18:33 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply31 May 2019, 18:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,