Useless Vodacom

Vodacom the worst service ever. Upgraded contract with a smart watch with the esim function. When i contacted them to activate it on the 25th of April 2019, i was informed that there is still an order open and that they will sort it out. Everyday since then I have contacted them and was informed they are still busy. On the 3rd of May I was informed it will be done by the end of business, which obviously was not the case. I again contacted the call centre the evening and was told I should have been informed to go to the branch. Well this morning I went to the branch and was told there that there is a service request open and they cannot do anything. So again I phoned the customer centre, they cannot help me. So many efforts to sort this out and more than a week with very *********** people to help you. When asked to give me contact info of top management I was also declined. Really Vodacom this is unacceptable. I have currently 3 contracts with them and been a client for more than 20 years. Think its time to give try another provider.