Useless vodacom

Worst customer service on earth. After a month with up and down calls between vodacom and vumatel to get my Fibre line installed I eventually contacted vumatel management and got the installation arranged myself. Within the same week vodacom sent out a gentleman from tnj to set up the router only to find out that my account has been suspended for R10.09. I went and I paid it at a vodacom store. Account no longer suspended. This was Saturday 13/04/2018. Today is the 17/04/2018 and still no Fibre connection after calling in and logging a service request for the 3rd time. I am at the point of canceling. When is my Fibre going to be up and running vodacom? I am fed up