BN
Brendan N
1 reviews | Active since Apr 2019
06 Apr 2019, 16:15
Useless Vodacom
This is been a week now (REPOST) So i literally got pestered by Vodacom business sales team last week Wednesday and Thursday for a Wifi Router 20GB for R200 a month on the end of the day i took the contract... Now im sitting with a wifi router that doesnt work at all the sim card the provided isnt registered nor Rica and as i was told i cant just plug the router in and it wil work... The sales lady who annoyed me cant the problem now so i rate her useless and she doesnt come back to me and now one can assist...
STILL THE PROBLEM IS NOT RESOLVED USELESS!!!!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Apr 2019, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2019, 10:29 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We have tried calling however was unable to get hold of you. We have escalated your query to our Business Support Team and they confirmed that your query has been resolved. As per our Team, your line has been successfully activated.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We have tried calling however was unable to get hold of you. We have escalated your query to our Business Support Team and they confirmed that your query has been resolved. As per our Team, your line has been successfully activated.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 10:29
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We have tried calling however was unable to get hold of you. We have escalated your query to our Business Support Team and they confirmed that your query has been resolved. As per our Team, your line has been successfully activated.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We have tried calling however was unable to get hold of you. We have escalated your query to our Business Support Team and they confirmed that your query has been resolved. As per our Team, your line has been successfully activated.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,
BN
Brendan N's updateReviewer Update
16 Jul 2019, 18:46THIS IS STILL GOING ON NOTHING HAS BEEN FIXED
BN
Brendan N's update16 Jul 2019, 18:46
Reviewer Update
THIS IS STILL GOING ON NOTHING HAS BEEN FIXED