Useless Vodacom :(

Vodacom failed to debit my account last month and I only noticed this when I logged into my Internet Banking. I called them the same day and asked why my debit order did not go off, the consultant could not see why and then logged a request for feedback from their back office department. On the 28th of November 2018, I got another SMS from them stating that I should contact them regarding my banking details. I called immediately and the second consultant that I spoke to confirmed my banking details ( which by the way was correct) and she couldn't understand why I received this SMS if my banking details are correct on their system. Up to date no -one can tell me why Vodacom did not debit my account and then last week I receive a statement and numerous SMS's stating that my account is in arrears and I should use the self-service channel to make a payment arrangement. I don't have a problem paying the money but i have a problem with the ****ty service that I receive from you. It's not my fault that you did not debit my account as per our agreement!!!!!

Your service sucks, what is the point of setting up a debit order if you cannot deliver on it? I'd rather make payments into your account myself seeing that you guys are so ***********...