Useless Vodacom

Vodacom is so useless as a service provider. You don't provide a service all you provide is excuses and apologies. I've been with Vodacom for about a year now and I've never been a happy customer except for when I app**** for my contract. That's the only time they treated as a customer.

They always failed to debit my account, they'd tell me they don't debit on holidays and it became my fault, isn't it the company's responsibility to debit the account after a holiday? why would I ask for convenience if you can't offer that to me.

My account was in arrears and they called me to let me know they deactivated my account and made it prepaid, I then told them I'm unhappy as a customer. And I want to cancel, they told me I can't until I pay what I owe them, which I did.

Now they reactivated my account two months ago without notifying me, and guess what, I'm in arrears again.. Now they telling me they can't cancel my account.

Please explain to me what I must do vodacom?

Kind regards Very frustrated and angry customer!