GG
Gregory G
1 reviews | Active since Jul 2014
09 Oct 2018, 19:42
Useless vodacom
I used the app and selected upgrade contract. I went through the process online. Today i get a new phone seemed like a great process. What ******* i receive a complete new contract. Why deal with this vodacom please listen to the phone calls recorded your sales consultants dont give a dam.. i have the recordings if you need them emailed now i must upgrade and i must send the new phone back so useless.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Oct 2018, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2018, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2018, 09:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2018, 09:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Consumer Website Team
Best regards,