Useless Vodacom

So, here we are again the morning my debit order from Vodacom comes off my account and surprise surprise they have once again debited me over R900 rather than the R500 that is due and reflected on the website. This is now an issue that has has been going on since the end of July 2018 ever since I did an online purchase for my upgrade.

They **** to me about the capabilities of the phone which is the only reason I went for the more expensive contract. The moment I discovered that they had **** about the capabilities of the phone I canceled the upgrade and since then Vodacom has not been able to correct their own ***** up. Despite several hours o n the phone to various retention consultants and supervisors and who knows who else I am still being incorrectly billed and basically being de*****ed by Vodacom.

Yesterday I must have spent at least 2 hours of my time going over this again and again with another retention's consultant and despite his and everyone else's assurances at Vodacom that they have corrected the situation the problem continues.

Obviously I cannot trust what I am told by Vodacom and I need to take a more public or legal route to get this resolved. I am now out of pocket by over a R1000.00 and they simply want to credit my account which never happens since they cannot do anything correctly it seems.