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Ryan A

1 reviews | Active since Dec 2013

22 Sept 2018, 18:46

Useless Vodacom

So here I am a whole month down the line from when Vodacom "Fixed" my account. But they have in fact done nothing to fix the problem and have yet again billed me with a bogus upgrade that was cancelled. They have messed up my account by so much that I am left to wonder if their are any competent people working there. I will now have to waist more of my time and money trying to fix the account that they have still not rectified after 2 months of back and forth and overcharging.

It seems there are no competent people working at Vodacom if this is the level of their service.

0
Replies (3)
Vodacom
Vodacom's reply23 Sept 2018, 10:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Sept 2018, 10:42
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please be advised that we have we have emailed correspondence for your perusal.

Regards
Vodacom Consumer Website Team

Best regards,

RA
Ryan A's update03 Oct 2018, 20:27
Reviewer Update
Hello Useless Vodacom, After repeated assurances that my account has been fixed I recieved yet another statement with the incorrect billing on. It obviously looks like Vodacom cannot even correct their own ***** ups despite repeated phone calls and long explanations. I am obviously going to have to take this to the Consumer Complaints Board and other public and legal processes. Thanks for being one of the most useless companies around.