EK
Elizah K
1 reviews | Active since Sept 2018
15 Sept 2018, 19:41
USELESS VODACOM
It has now taken VODACOM 8 DAYS to activate a simple Sim Swop on a ****** phone!! From going through the agony of tollerating useless service in The Glen shop, having to go BACK there TWICE, at least 12 CALLS to the Customer Care number the past week, promises of them calling me back EVERY time and NEVER has, and STILL THE SIM CARD IS INACTIVE!!!!! Seriously Vodacom? Then I get an sms stating it will be sorted on Monday - for the wrong number!!!
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Replies (2)
Vodacom's replyOfficial
16 Sept 2018, 08:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2018, 08:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2018, 16:20Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2018, 16:20
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Best regards,