Useless Vodacom

App**** for an upgrade for a Nokia 8 combo deal and got charged upfront for the handset. Contacted them and got promise after promise that a credit will be made to my account but nothing happened. My bank account got debited with an extra R1217.68 despite repeated assurances by consultants that it won't happen. This problem was logged on 16 July and it's nearly a month later. Still only promises! It appears as if Vodacom will ***** your money from your bank account without your consent but if your debit order is one day late, your account gets locked or blacklisted! Looks like legal recourse is the only way I can make them pay.