USELESS vodacom

If I could give you NEGATIVE stars - I would!!! Three weeks ago we finalized our Contract Upgrade via telephone with a Vodacom consultant. Our phones were then "sent" via courier but two weeks later we still had not received anything and did not hear anything from Vodacom . I then phoned them to find out what was going on, and they causally informed me that the order was returned undelivered. Why didn't anybody even TRY to inform us of this?????

We have since been calling Vodacom everyday for a week to try and get our phones - THREE of them!! But nobody is able or even willing to help. I keep telling them they cannot phone on my Monther's number because her phone was ****** - therefore the urgency to get our new phones - but for some reason this piece of information is too difficult to comprehend.

Today (31Mar18) I have literally been on the phone with you for 3 hours and still nobody has the capacity to assist me. Now I am being told that they are out of stock and they want to sell some other **** phones to us that we do not want. Just give me the phones you supposedly sent to us THREE WEEKS ago!!!!

How can you upgrade someone's contract, send their confirmation email that the phones are on their way and then not inform the client that you have taken their phones and given them to someone else??? If I did not phone you, you would not even have had the decency to inform us!! So are you just planning on taking our money every month - actually *****ING it - since we DO NOT HAVE PHONES???!!!

I have never in my entire life worked with any company so pathetic in their service as you are Vodacom! I will cancel every single one of my FIVE contracts with you and my family will also be cancelling their THREE contracts with you because they are also fed up with your useless service. Your service is appalling!!!!!

If we don't shout and fight and post nasty stuff about you on the internet then nobody assists us.