Here we are again! So in March you triple charged me for a migration I didn't ask for nor authorised. In August I go to your store in Ilanga, paid in R1638 which you then took off my bill! On 30 Aug my line gets cut and I lose over 1000min airtime and over 3G data THAT I PAID FOR!!! When returning to the store you migrated me to the wrong package with no data and no 200min airtime but only effective 1 Sept! So I had to buy and add again R300 later!!! I then stay on my Red advantage cause your staff are useless. 1 would think going to a store would be better than the call center. Now I get a bill and I'm DOUBLE CHARGED ON EVERY SINGLE ITEM!!! *** VODACOM. AREN'T YOU TIRED OF RIPPING YOUR CUSTOMERS OFF??? AND THIS TIME I BETTER GET A CALL NOT AN EMAIL!!! I'M SICK AND TIRED!!! I WANT MY ****** AIRTIME AND DATA BAC****
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Angelique Cooper,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
I do apologise for the inconvenience caused.
Regards,
UW
Best regards,
Dear Angelique Cooper,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
I do apologise for the inconvenience caused.
Regards,
UW
Best regards,
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