Useless Vodacom

<p>Frustrated and Disillusioned ...Surprisingly in the last three months when my contract was due to end my data chrges suddenly started to escalate into thousands of rands and despite my dispute against the charges i was still debited 3 times incorrectly over a period of 3 months i was credited X2 and now have an outstanding balance of a couple of thousands of rands. After countless hours of repeating my story to countless cutomer service consultants and various team leaders who promised to send me detailed break down of my account, and to be told many times that it was an error on their side, I now get told that my account is in arrears because they had debited my bank account and vodacom account, yes you should debit my account because you incorrectly debited my account and secondly you debit my account because the charges should not have been there in the first place, I have to bear the brand of their incompetency and shortall, I have text messages daily on my phone that my account was incorrectly debited and so did not bother to investigate initially, after calling in numerous times and speaking to various people i was assured that they were going to credit my account, to date that has not been the case, I have still to date received no reprieve only to now have my service suspended after my call to Vodacom again yesterday, well done Team Leadet Brenton, not forgetting my numerous visits to their Pavillion and Westwood Branches in my effort to resolve my dilemma....sadly i have been a vodacom customer for the past 20 odd years and have never experienced such incompetency and lack of service delivery, sad to say but vodacom has dropped the ball, i certainly will NEVER take out a vodacom contract again.</p>