Useless Vodacom

<p>Hi</p> <p>December 2016 I signed up for a Vodafone Tab 2 3G on 2gig anytime data and 2 gig night owl data package.</p> <p> </p> <p>When I received the contract I noticed that I'm on UChoose flexi 150. I queried this and was told I can migrate to the initial package. I phone customer care and was told I can only migrate after three months.</p> <p> </p> <p>Today I phoned to migrate. Got told I can migrate, but I will have to pay a penalty fee of R1000+.</p> <p> </p> <p>I would like to know what I did wrong during the process? Why do I have to suffer due to Vodacom's incompetence?</p>