JV
Julio V
1 reviews | Active since Aug 2019
17 Mar 2021, 12:14
USELESS VODACOM
My internet has been down since 7 March 2021. I logged a call with vodacom who advised me that someone from Fibre provider will call me. A lady called but still had my old address and advised she will pass onto new technician for my area. A week later still nothing has happened. Monday I called Vodacom again a d was told that my issue will be escalated. Today is Wednesday and I still have not heard from anyone. Yet this company will still take the full month's premium even though I've been offline for over a week.
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Vodacom's replyOfficial
17 Mar 2021, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2021, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Julio V's updateReviewer Update
19 Mar 2021, 16:47I STILL HAVE NOT HAD A SINGLE PERSON CALL AND MY DAMN INTERNET IS STILL NOT WORKING. I HAVE NEVER DEALT WITH A MORE *********** COMPANY IN MY LIFE!!!! AND WHEN I CALL BACK, THE SERVICE AGENT ANSWERS MY CALL AND WITHOUT KNOWING IT CARRIES ON TALKING TO HER FRIEND!!!!!!!!!!!!!!!!!! IT HAS BEEN NEARLY 2 WEEKS VODACOM. WAKE UP!!!!!!!!!!!!!!!
JV
Julio V's update19 Mar 2021, 16:47
Reviewer Update
I STILL HAVE NOT HAD A SINGLE PERSON CALL AND MY DAMN INTERNET IS STILL NOT WORKING. I HAVE NEVER DEALT WITH A MORE *********** COMPANY IN MY LIFE!!!! AND WHEN I CALL BACK, THE SERVICE AGENT ANSWERS MY CALL AND WITHOUT KNOWING IT CARRIES ON TALKING TO HER FRIEND!!!!!!!!!!!!!!!!!! IT HAS BEEN NEARLY 2 WEEKS VODACOM. WAKE UP!!!!!!!!!!!!!!!