MK
Mohammed K

1 reviews | Active since Aug 2011

13 Jul 2021, 12:18

Useless Vodabuck store Round 2

Refund logged 01 July still not received. No proof or reference number provided by Vodacom.

https://www.hellopeter.com/vodacom/reviews/useless-vodabuck-store-***

Vodobucks store is absolutely useless, don't bother buying from them. They have no direct contact number and you have to be routed through multiple departments to get an answer.

I asked for an order to be cancelled 5 mins after placing it. I've called in 3 times, and each time I am told nobody has logged anything. They also said they will send me a reference number, and they basically just sent me an sms saying they are working on it, with no reference number.

Im not going to bother calling in again, Im going to log a chargeback with the bank, Vodacom can deal with the admin.

0
Replies (1)
Vodacom
Vodacom's reply13 Jul 2021, 13:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team