Useless Vodabuck store

I ordered Television from the Vodabucks store on 27.11.2020 around midnight and never received it even though it said delivery in 5-7 working days. After 2 hours of ordering the television, I have observed that after 2 hours the vodabuck store indicated that the television sets are still available. I have been calling them the whole of December 2020, January 2021 and February 2021 until I give up. On 8-November 2021, I called customer care 082 135 and I was transferred to the vodabuck store department and they escalated my issue, only to be told that I should rather get my refund since they no longer have the set of television I have ordered. I do not care about that refund. I cannot understand why I didn’t get my television set.