MK
Mohammed K
1 reviews | Active since Aug 2011
08 Jul 2021, 11:04
Useless Vodabuck store
Vodobucks store is absolutely, don't bother buying from them. They have no direct contact number and you have to be routed through multiple departments to get an answer.
I asked for an order to be cancelled 5 mins after placing it. I've called in 3 times, and each time I am told nobody has logged anything. They also said they will send me a reference number, and they basically just sent me an sms saying they are working on it, with no reference number.
Im not going to bother calling in again, Im going to log a chargeback with the bank, Vodacom can deal with the admin.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Jul 2021, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2021, 12:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our Vodacom Rewards team has been unable to reach you. They have adivsed that the order was already delivered successfully.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2021, 12:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our Vodacom Rewards team has been unable to reach you. They have adivsed that the order was already delivered successfully.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
MK
Mohammed K's updateReviewer Update
14 Jul 2021, 18:39Wow. This makes my blood boil.
I specifically asked for the order to be canceled and refunded. You delivered it anyway.
Please collect the item and refund as requested.
I specifically asked for the order to be canceled and refunded. You delivered it anyway.
Please collect the item and refund as requested.
MK
Mohammed K's update14 Jul 2021, 18:39
Reviewer Update
Wow. This makes my blood boil.
I specifically asked for the order to be canceled and refunded. You delivered it anyway.
Please collect the item and refund as requested.
I specifically asked for the order to be canceled and refunded. You delivered it anyway.
Please collect the item and refund as requested.
MK
Mohammed K's updateReviewer Update
14 Jul 2021, 18:42Sending me the below as a private is a joke, as I specifically requested order cancelation long before delivery was to take place, and was told the order was canceled and the refund was to be processed. And this is what you send me:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our Vodacom Rewards team has been unable to reach you. They have adivsed that the order was already delivered successfully.
Your query has now been resolved.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our Vodacom Rewards team has been unable to reach you. They have adivsed that the order was already delivered successfully.
Your query has now been resolved.
MK
Mohammed K's update14 Jul 2021, 18:42
Reviewer Update
Sending me the below as a private is a joke, as I specifically requested order cancelation long before delivery was to take place, and was told the order was canceled and the refund was to be processed. And this is what you send me:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our Vodacom Rewards team has been unable to reach you. They have adivsed that the order was already delivered successfully.
Your query has now been resolved.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our Vodacom Rewards team has been unable to reach you. They have adivsed that the order was already delivered successfully.
Your query has now been resolved.