RO
Rupert O
1 reviews | Active since Sept 2010
11 Oct 2021, 10:37
useless virtuall assistant when calling customer care, when needing to speak to a HUMAN!
For providing a useless virtual assistant, that cannot recognise option 0, refuses to give option 0, in order that I contact an actual HUMAN!
I need to port my number to vodacom, but they are literally impossible to reach. I keep being dropped by the useless virtual assistant.
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Vodacom's replyOfficial
11 Oct 2021, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2021, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team