CW
Catherine W
1 reviews | Active since Jan 2017
30 Jan 2017, 13:31
USELESS! USELESS! USELESS!
<p>S4-NAT2C-CZEXC</p> <p> </p> <p>R397 worth of data charges with NO DATA!!!!!!!!!!!!!!!! then you have the audacity to charge me out of bundle rates because YOU can't fix your problem!!!! then your *********** staff tells me that I am on a top up so can't go out of bundle, seriously!!! I received an sms stating that I am out of data you chops!</p> <p>I asked your staff (Kelebogile ditlopo) who her supervisor is.... i was seriously stumped by her response "I don't know... , John" and I need to trust that this company who’s staff don't even know who they report to and who's technical support department can't even answer a phone after holding for 15 MINUTES!!! will sort out my query and refund unnecessary charges???? </p> <p>I need my account credited with the data that hasn’t been loaded right away!</p> <p>I need to know WHO is going to pay this out of bundle data???? I WILL NOT! </p>
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jan 2017, 15:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2017, 15:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CW
Catherine W's updateReviewer Update
07 Feb 2017, 12:47Even after being promised that the amounts would be reversed I get billed for an additional R466.53 for data THAT WAS NEVER ALLOCATED!!!! B ********** 35
This company is truly a JOKE
CW
Catherine W's update07 Feb 2017, 12:47
Reviewer Update
Even after being promised that the amounts would be reversed I get billed for an additional R466.53 for data THAT WAS NEVER ALLOCATED!!!! B ********** 35
This company is truly a JOKE
Vodacom's replyOfficial
13 Feb 2017, 21:33Good Day Catherine van Wyk
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Vodacom's reply13 Feb 2017, 21:33
Official
Good Day Catherine van Wyk
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,