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graham A
1 reviews | Active since Sept 2011
23 Nov 2020, 15:16
Useless useless useless
I have no Internet and have reported it 3 times and all they do is close the report - problem remains but they think they have done their job. You are really useless and I will start unwinding the products I have with you
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Nov 2020, 16:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2020, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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graham A's updateReviewer Update
24 Nov 2020, 08:45Absolute *******- you will never reply- you are too *********** to achieve such a mundane task
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graham A's update24 Nov 2020, 08:45
Reviewer Update
Absolute *******- you will never reply- you are too *********** to achieve such a mundane task
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graham A's updateReviewer Update
25 Nov 2020, 05:12For the record- Reyaad closed this service request without doing anything (knowing full well that the problem had not been solved) and despite me providing the 3 speed tests. I have to date done over 20 speed tests, sent over 100 emails to try to get this matter resolved. During that time not once has the download speed exceeded 2mbps (upload speed =0). I have had to create another SR - if this does not get resolved by Friday I will be cancelling
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graham A's update25 Nov 2020, 05:12
Reviewer Update
For the record- Reyaad closed this service request without doing anything (knowing full well that the problem had not been solved) and despite me providing the 3 speed tests. I have to date done over 20 speed tests, sent over 100 emails to try to get this matter resolved. During that time not once has the download speed exceeded 2mbps (upload speed =0). I have had to create another SR - if this does not get resolved by Friday I will be cancelling
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graham A's updateReviewer Update
26 Nov 2020, 15:09As predicted outside of your stock standard response I have heard nothing from vodacom.
The good news is that the service is now cancelled and I most likely will cancel my other vodacom products.
You know you are useless when you lose customers to Telkom
The good news is that the service is now cancelled and I most likely will cancel my other vodacom products.
You know you are useless when you lose customers to Telkom
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graham A's update26 Nov 2020, 15:09
Reviewer Update
As predicted outside of your stock standard response I have heard nothing from vodacom.
The good news is that the service is now cancelled and I most likely will cancel my other vodacom products.
You know you are useless when you lose customers to Telkom
The good news is that the service is now cancelled and I most likely will cancel my other vodacom products.
You know you are useless when you lose customers to Telkom