ME
Mariette E
1 reviews | Active since Oct 2011
07 Nov 2022, 12:54
Useless, useless, useless
I wrote a review on the 5th and the 15th of October. In both instances I received a reply that an agent will contact me. Is it normal to wait more than a month for this? In the meantime I have been double billed and an issue that could have been prevented has now turned into a situation where I must fight to get a refund. All the previous complaints remain. Also, I signed up for a contract with extra data, which now no longer seem to be allocated to me. What a disgrace! Can a competent person with decision making authority please contact me urgently?
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Replies (2)
Vodacom's replyOfficial
07 Nov 2022, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2022, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ME
Mariette E's updateReviewer Update
07 Nov 2022, 15:52Thanks for your private reply (pasted below), which doesn’t address any of the following:
1. What was the debit order of R805,34 (on 1 Nov) for if my “invoice wasn’t paid as yet”? I HAVE paid, and if you phoned me, we could have clarified it without me having to respond here for the 5th time.
2. What is your response to the recurring data I didn’t receive this month?
3. Why have you not contacted me as per my umpteenth request?
Lastly, I would like clarity on the cost of my contract as it seems I am already being billed a higher amount for next month that what I signed up for.
Please PHONE me. You have my number.
“Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the prorated subscription charge. The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that no refund is due as the invoice is not paid as yet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team”
1. What was the debit order of R805,34 (on 1 Nov) for if my “invoice wasn’t paid as yet”? I HAVE paid, and if you phoned me, we could have clarified it without me having to respond here for the 5th time.
2. What is your response to the recurring data I didn’t receive this month?
3. Why have you not contacted me as per my umpteenth request?
Lastly, I would like clarity on the cost of my contract as it seems I am already being billed a higher amount for next month that what I signed up for.
Please PHONE me. You have my number.
“Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the prorated subscription charge. The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that no refund is due as the invoice is not paid as yet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team”
ME
Mariette E's update07 Nov 2022, 15:52
Reviewer Update
Thanks for your private reply (pasted below), which doesn’t address any of the following:
1. What was the debit order of R805,34 (on 1 Nov) for if my “invoice wasn’t paid as yet”? I HAVE paid, and if you phoned me, we could have clarified it without me having to respond here for the 5th time.
2. What is your response to the recurring data I didn’t receive this month?
3. Why have you not contacted me as per my umpteenth request?
Lastly, I would like clarity on the cost of my contract as it seems I am already being billed a higher amount for next month that what I signed up for.
Please PHONE me. You have my number.
“Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the prorated subscription charge. The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that no refund is due as the invoice is not paid as yet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team”
1. What was the debit order of R805,34 (on 1 Nov) for if my “invoice wasn’t paid as yet”? I HAVE paid, and if you phoned me, we could have clarified it without me having to respond here for the 5th time.
2. What is your response to the recurring data I didn’t receive this month?
3. Why have you not contacted me as per my umpteenth request?
Lastly, I would like clarity on the cost of my contract as it seems I am already being billed a higher amount for next month that what I signed up for.
Please PHONE me. You have my number.
“Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the prorated subscription charge. The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that no refund is due as the invoice is not paid as yet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team”