USELESS, USELESS SYSTEMS AND SERVICE.

<p>I travel frequently and require my phone to be on roaming. Usually I sms ROAMON to 31050. 2 Days ago I did thos on a trip and got the automated response that I was not authorized to use the service. I use it every time I travel, how can I not be authorozed? I called t he number it said to call in the automated sms response, only to get through to a consultant who said she could not help me with my query. By this time my flight wass taking off and I could not get in touch with anyone.</p> <p> </p> <p>I've just called + ********** 1 from London. After going through a series of voice prompts I was waiting to speak to a consultant and the voice prompt said " you have reached your monthly call limit to the call centre and will need to call back on the 2nd of the next month". HOW IS THIS EVEN POSSIBLE???????? At a push I've used the call centre maybe 2 times in the past year?????? I have been a contract customer for over 10 years.</p> <p> </p> <p>I now can't get hold of anyone to get my phone onto roaming. Without this I can't use my banking account while abroad, amongst many other things. </p> <p> </p> <p>PLEASE CAN SOMEONE ACTUALLY DO SOMETHING TO FIX THIS? I am stranded in London without comms that I desperately need and am unable to get in touch. I will be cancelling my contract the second I can and moving onto a service that is actually contactable and reliable.</p>