MB
Marius B
1 reviews | Active since Jul 2020
06 Jul 2020, 13:52
Useless useless
No customer service. Nothing. If you would like to be frustrated and ignored join Vodacom. I was misinformed by a Vodacom consultant at their Walmer branch in PE. The consultant informed me that I can cancel with immediate effect with no outstanding amount on my contract. I ported my number over to Telkom Mobile that same day. Now 6 months later my credit record is damaged due to my contract not being done as informed.... i have made 100 calls to Vodacom, I have many emails and I went in to their shop. No one can help me. I want to pay the outstanding amount on my handset. Now I cannot apply for a home loan due to this on my credit record. I have the proof and correspondance. I will be taking this further. Useless Vodacom. Nothing ever works with them.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jul 2020, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2020, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Marius B's updateReviewer Update
08 Jul 2020, 09:04Big surprise that 2 days later no one has contacted me... but then again you cant expect an automated response to have business ethics. Useless Vodacom.
MB
Marius B's update08 Jul 2020, 09:04
Reviewer Update
Big surprise that 2 days later no one has contacted me... but then again you cant expect an automated response to have business ethics. Useless Vodacom.
MB
Marius B's updateReviewer Update
17 Jul 2020, 12:05No my query has not been resolved. I was told that I need to pay an amount to settle my account and it will be cancelled if I pay that amount. I have paid that amount and now Vodacom want me to pay even more!!!!! ********* bordering on ******** activity! Were is the discretionary decision making??? This whole problem started due to YOUR Consultant giving me the wrong information! Why not just see that and cancel this contract?? I have developed an actual HATE for Vodacom. The only thing I have done wrong so far was trusting Vodacom! You are making my blood boil! I would not have gone into an agreement with a new service provider if I knew my Vodacom contract still had time over. Even the amount I have paid now was done out of desperation to part ways with your ******** enterprise as no one could help me otherwise and not because it was right thing to do! You should be apologizing! It is unbelievable that this is how you handle clients.
I went into a Vodacom shop to inquire how long my contract still had left. I did not have the contract and YOUR APP did not work so I could not access the contract there. YOUR consultant informed me that I can cancel my contract with immediate effect as the contract period has passed! THAT IS WHAT CAUSED THIS WHOLE PROBLEM!! Go check on your system who viewed my Profile on 16-12-2019 at you Walmer branch in PE. There is your culprit! NOT ME!!!!!! Has this person been held accountable??? NO I know you have not even looked into this! Has anyone even apologized for the problems this has caused me both financially and emotionally!???!!! CAN ANYONE WHO ACTUALLY VALUES CLIENT SERVICE AND BUSINESS ETHICS SORT THIS OUT FOR ME??
I went into a Vodacom shop to inquire how long my contract still had left. I did not have the contract and YOUR APP did not work so I could not access the contract there. YOUR consultant informed me that I can cancel my contract with immediate effect as the contract period has passed! THAT IS WHAT CAUSED THIS WHOLE PROBLEM!! Go check on your system who viewed my Profile on 16-12-2019 at you Walmer branch in PE. There is your culprit! NOT ME!!!!!! Has this person been held accountable??? NO I know you have not even looked into this! Has anyone even apologized for the problems this has caused me both financially and emotionally!???!!! CAN ANYONE WHO ACTUALLY VALUES CLIENT SERVICE AND BUSINESS ETHICS SORT THIS OUT FOR ME??
MB
Marius B's update17 Jul 2020, 12:05
Reviewer Update
No my query has not been resolved. I was told that I need to pay an amount to settle my account and it will be cancelled if I pay that amount. I have paid that amount and now Vodacom want me to pay even more!!!!! ********* bordering on ******** activity! Were is the discretionary decision making??? This whole problem started due to YOUR Consultant giving me the wrong information! Why not just see that and cancel this contract?? I have developed an actual HATE for Vodacom. The only thing I have done wrong so far was trusting Vodacom! You are making my blood boil! I would not have gone into an agreement with a new service provider if I knew my Vodacom contract still had time over. Even the amount I have paid now was done out of desperation to part ways with your ******** enterprise as no one could help me otherwise and not because it was right thing to do! You should be apologizing! It is unbelievable that this is how you handle clients.
I went into a Vodacom shop to inquire how long my contract still had left. I did not have the contract and YOUR APP did not work so I could not access the contract there. YOUR consultant informed me that I can cancel my contract with immediate effect as the contract period has passed! THAT IS WHAT CAUSED THIS WHOLE PROBLEM!! Go check on your system who viewed my Profile on 16-12-2019 at you Walmer branch in PE. There is your culprit! NOT ME!!!!!! Has this person been held accountable??? NO I know you have not even looked into this! Has anyone even apologized for the problems this has caused me both financially and emotionally!???!!! CAN ANYONE WHO ACTUALLY VALUES CLIENT SERVICE AND BUSINESS ETHICS SORT THIS OUT FOR ME??
I went into a Vodacom shop to inquire how long my contract still had left. I did not have the contract and YOUR APP did not work so I could not access the contract there. YOUR consultant informed me that I can cancel my contract with immediate effect as the contract period has passed! THAT IS WHAT CAUSED THIS WHOLE PROBLEM!! Go check on your system who viewed my Profile on 16-12-2019 at you Walmer branch in PE. There is your culprit! NOT ME!!!!!! Has this person been held accountable??? NO I know you have not even looked into this! Has anyone even apologized for the problems this has caused me both financially and emotionally!???!!! CAN ANYONE WHO ACTUALLY VALUES CLIENT SERVICE AND BUSINESS ETHICS SORT THIS OUT FOR ME??