USELESS - upgrade went completely south!

Phoned Vodacom to upgrade my current contract. Specifically said I want a Samsung S25, no ultra or anything funny. Guess what arrived today??? Samsung S25FE. So, went through the schlep to phone them. First call got cut off (no surprise as this happened as well when I wanted to upgrade). So I tried another number the Pauline gave me for queries. THREE Consultants and 26 minutes later, and having to go through the verification EACH AND EVERY TIME (!!!), the call got cut off. One would think if you expressed your frustration in no uncertain terms that the consultant will phone you back (after being verified 3 times, let that sink in!), but no. He was probably just too glad to get rid of me. So where does this leave me? With a contract that I still don't know if it's cancelled, the recorded call that I requested but they will make it so difficult to get it (wait 7 days and then I have to go to Vodacom to listen to it!!!), and still no confirmation if and when a courier will collect the phone. And once again the inconvenience of having to wait the whole day for when (and if) they show up. Oh and I forgot, then, to repeat it all and hope that the next time, the right phone will arrive at my door step.

Also tried to find any form of contract that one would think will be shared with you containing all the details from Vodacom after an agreement was reached, but none received. Maybe if a copy was shared, I would have picked up this error in time.

Absolutely USELESS service from all the Vodacom agents I dealt with today and will seriously be exploring options with the other networks.