Useless Upgrade Service
<p>I upgraded with Vodacom online. I then had to phone them and confirm everything which took over an hour on the phone.</p> <p>Once everything was finally sorted, we got a phonecall confirming that everything was fine and the phone would be delivered in 3 days.</p> <p> </p> <p>Its now been 4 days so when phoning and holding on for a long time again.... They guy on the other end all of a sudden now says there is no stock of the phone. But when upgrading -there was stock of the phone -How is this possible? Why wasnt I told before the time?</p> <p> </p> <p>And best of all is that he cannot even tell me how long Im going to wait.... And quite willingly gave me cancellations phone number to call if I want to cancel.</p> <p> </p> <p>Who the hell does business like this?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
I would like to apologise for the delay in this regard.
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
I would like to apologise for the delay in this regard.
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
