1 reviews | Active since Dec 2016

08 Dec 2016, 13:44

Useless Upgrade Service

<p>I upgraded with Vodacom online. I then had to phone them and confirm everything which took over an hour on the phone.</p> <p>Once everything was finally sorted, we got a phonecall confirming that everything was fine and the phone would be delivered in 3 days.</p> <p> </p> <p>Its now been 4 days so when phoning and holding on for a long time again.... They guy on the other end all of a sudden now says there is no stock of the phone. But when upgrading -there was stock of the phone -How is this possible? Why wasnt I told before the time?</p> <p> </p> <p>And best of all is that he cannot even tell me how long Im going to wait.... And quite willingly gave me cancellations phone number to call if I want to cancel.</p> <p> </p> <p>Who the hell does business like this?</p>

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Replies (2)
Vodacom
Vodacom's reply08 Dec 2016, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Dec 2016, 16:27
Official

Dear Client

I would like to apologise for the delay in this regard.

I escalated the matter to the Sales Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,