Useless upgrade call centre

<p>Oh my word! I don’t understand that a client should wait 40min on a line and still don’t get any answer from a call centre agent in the upgrade department. I have been phoning the whole morning to try and do my upgrade but Vodacom’s staff don’t answer phones??? How is it possible that Vodacom is so successful with such poor customer service?</p> <p>I don’t know how I will ever upgrade online. Probably needs to go into a store or try MTN online.</p> <p>Come to remember now – I had the same complaint 2 years ago with my current phone?? Nothing changed!</p> <p>While I’m typing this I’m still on hold. 45min now. Pathetic </p>