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Andre L

1 reviews | Active since Sept 2018

17 Sept 2019, 15:51

Useless Unrestricted APN

I app**** for an Unrestriced APN on a Vodacom data SIM. The SIM is mine and it is RICA'd. I completed the application and emailed it and my ID to Vodacom by *** on Wednesday the 4th of September 2019 and received a reference number EC-1REG-2JZRGH. On Monday the 12th of September 2019 I emailed *** to request a status on my application. I received no reply. Finally on Thursday 12th of Sept 2019 I received an email stating that they have not received "the documents". I emailed back querying which documents they were referring to (they did send me a reference number so they must have received documents). No answer yet. The Customer Care Center has no way to speak to any human so I am stuck. I have done this a few times and have a problem every time. Can Vodacom please openly admit that they do not want us to apply for an unrestricted APN so I can take my business elsewhere and not waste my or my customer's time?

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Replies (3)
Vodacom
Vodacom's reply18 Sept 2019, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

AL
Andre L's update19 Sept 2019, 13:16
Reviewer Update
Well, I wonder how long "in due course" is, because up to now, no one from Vodacom has contacted me as promised.
Vodacom
Vodacom's reply23 Sept 2019, 15:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team

Best regards,